A “4731 Complaint” is a legal way to complain if your rights have been violated or denied. You, or someone for you, can file a section 4731 Complaint if the regional center does not follow the hearing officer’s decision or does not make sure you get the services in your IPP. You can file a 4731 Complaint against a regional center, state-operated facility, or service provider if they have violated any of your rights.
A Section 4731 Complaint is not the same as a fair hearing appeal. You cannot file a complaint to solve a disagreement about the amount of services you get or the types of support in your IPP. A Section 4731 Complaint is only used if the regional center, state-operated facility, or service provider breaks the law or violates a regulation. For example, the regional center is breaking the law if:
- They do not provide services in your IPP
- They do not do what the ALJ decides, or
- They violate one of your rights
You can file a Section 4731 Complaint against a regional center, state-operated facility, or a service provider (like group homes, day programs, or transportation services hired by the regional center).§ 4731(b).
To file your complaint, write to the director of your regional center. Tell the regional center if you are complaining about the regional center, or a service provider, or both. You can to find the name and address for each regional center director at: https://www.dds.ca.gov/rc/listings/
To file a complaint against Porterville Developmental Center or Canyon Springs, write to the director.
Here is the information for Porterville: https://www.dds.ca.gov/services/state-facilities/porterville-dc/
Here is the information for Canyon Springs: https://www.dds.ca.gov/services/state-facilities/canyon-springs/
Your complaint can be a simple note to the director. You can use Supplement O as a guide. Or you can ask an advocate or lawyer to send them a letter.