After you file a 4731 Complaint, the director of the regional center (or state-operated facility) must investigate and send you a written proposal to resolve the complaint. The director must do this within 20 working days of receiving your complaint.§ 4731(b).
If you do not agree with the director’s proposal, write to the Director of the Department of Developmental Services (DDS) within 15 working days of receiving the regional center director’s proposal.§ 4731(c). If you do not refer your complaint to DDS, the director’s proposal goes into effect 20 working days after you get it.§ 4731(c).
If you write to DDS, the director of DDS must send you a decision within 45 calendar days.