After you file a 4731 Complaint, the director of the regional center (or state-operated facility) must investigate and send you a written proposal to resolve the complaint. The director must do this within 20 working days of receiving your complaint.^[1]§ 4731(b).

If you do not agree with the director’s proposal, write to the Director of the Department of Developmental Services (DDS) within 15 working days of receiving the regional center director’s proposal.^[2]§ 4731(c). If you do not refer your complaint to DDS, the director’s proposal goes into effect 20 working days after you get it.^[3]§ 4731(c).

If you write to DDS, the director of DDS must send you a decision within 45 calendar days.